Ms Lai had worked in Hong Kong and England, specialising in working with Children and Families. She believes that children need to grow in a healthy way, which primarily needs to be guided by healthy parenting. She has multi-national background, and has gained cross-cultural working experience in the past 20 years. She is very passionate about life, and has great compassion toward wounded hearts. She believes that it is important for everyone to discover themselves, and learn to grow in an integrated way; which means a person will have a balanced connection within physical, mental and psychological dimension. Along with traditional counselling methodologies she offers practical and experiential learning. She is regularly invited to different seminars and workshops to help with healthy living. She also has experience working with typhoon survivors in the Philippines to provide disaster relief work.